Hello,
I know that I can craft URLs to bring up the AgentTicketPhone ticket creation form with some values already selected.
For example, I use:
https://myserver/otrs/index.pl?Action=A ... rence=1234
In this example "StandardTemplateID=9" makes appear the wanted template name in the "Text Template" field, as expected.
However the correponding text which is defined for the template is NOT displayed in the "Text" area as expected. Any advice to have the article "Text" prepopulated in accordance with the selected template?
Thanks
Pre-filling the article "Text" in the creation form (based on a template)
Moderator: crythias
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Re: Pre-filling the article "Text" in the creation form (based on a template)
Unfortunately, from https://github.com/znuny/Znuny/blob/820 ... e.pm#L1814 and https://github.com/znuny/Znuny/blob/820 ... e.pm#L1677
to prefill the text via template id method is called from Subaction=AJAXUpdate. Not StoreNew..
So definitely need code changes perhaps..
to prefill the text via template id method is called from Subaction=AJAXUpdate. Not StoreNew..
So definitely need code changes perhaps..
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- Znuny guru
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Re: Pre-filling the article "Text" in the creation form (based on a template)
You could use the (commercial) addon https://feature-addons.de/znuny/Ticket/TicketTemplates
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de