OTRS-CGI-05[30672]: [Error][Kernel::System::User::UserLookup][Line:968]: No UserID found

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cmpa1970cl
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OTRS-CGI-05[30672]: [Error][Kernel::System::User::UserLookup][Line:968]: No UserID found

Post by cmpa1970cl »

Hi

I would like to know if someone could guide me to solve my problem that my installation of OTRS 6.0.7 is presenting.
After I create a new client user, it does not allow login and returns the error:

OTRS-CGI-05[30672]: [Error][Kernel::System::User::UserLookup][Line:968]: No UserID found
ERROR: OTRS-CGI-05 Perl: 5.16.3 OS: linux Time: Thu Sep 9 10:44:06 2021

Message: No UserID found for 'xxx@cc.com'!

RemoteAddress: 200.74.107.83
RequestURI: /otrs/index.pl

Traceback (30589):
Module: Kernel::System::User::UserLookup Line: 968
Module: Kernel::System::Auth::Auth Line: 245
Module: Kernel::System::Web::InterfaceAgent::Run Line: 248
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32

Any idea???

Regards!!!
skullz
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Re: OTRS-CGI-05[30672]: [Error][Kernel::System::User::UserLookup][Line:968]: No UserID found

Post by skullz »

new client user? So, perhaps (non-agent) customer user ?
the login url for non-agent is http://FQDN/otrs/customer.pl

additionally, latest release of otrs CE / Znuny LTS is 6.0.36
https://www.znuny.org/en/releases
root
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Re: OTRS-CGI-05[30672]: [Error][Kernel::System::User::UserLookup][Line:968]: No UserID found

Post by root »

Hi,

I suggest you talking about customer user when you say "client user"? If yes, my guess is they use the wrong URL. index.pl is for agents, customer user login via customer.pl

- Roy
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