Notification on specific value of dynamic field

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flippertom
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Notification on specific value of dynamic field

Post by flippertom »

Hello,

We are using OTRS 5.
Possible to set a notification only on a specific value getting updated in a dynamic text field?
In the ticket notification on event dynamic field update I checked with wildcard *specificvalue* for that dynamic field but it did not work.

Regards,
Tom.
root
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Re: Notification on specific value of dynamic field

Post by root »

Hi,

What kind of dynamic field? Text, Dropdown, ..

- Roy
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flippertom
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Re: Notification on specific value of dynamic field

Post by flippertom »

root wrote: 13 Sep 2021, 10:45 Hi,

What kind of dynamic field? Text, Dropdown, ..

- Roy
Thanks for the reply. It is a text dynamic field.

Regards,
Tom.
root
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Re: Notification on specific value of dynamic field

Post by root »

Hi,

Please try "*specificvalue*"

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
flippertom
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Posts: 120
Joined: 16 Apr 2015, 08:42
Znuny Version: 3.2.16

Re: Notification on specific value of dynamic field

Post by flippertom »

root wrote: 13 Sep 2021, 11:08 Hi,

Please try "*specificvalue*"

- Roy
Checked this just now. Did not work. Notification did not trigger at all.

Regards,
Tom.
root
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Re: Notification on specific value of dynamic field

Post by root »

Hi,

I tried it too. Looks like there are no wildcard possibly. But you might do this with the GenericAgent and trigger this way a notification. Sometmes a small detour is required.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
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