Hello,
We are using OTRS 5.
Possible to set a notification only on a specific value getting updated in a dynamic text field?
In the ticket notification on event dynamic field update I checked with wildcard *specificvalue* for that dynamic field but it did not work.
Regards,
Tom.
Notification on specific value of dynamic field
Moderator: crythias
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Re: Notification on specific value of dynamic field
Hi,
What kind of dynamic field? Text, Dropdown, ..
- Roy
What kind of dynamic field? Text, Dropdown, ..
- Roy
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Re: Notification on specific value of dynamic field
Hi,
Please try "*specificvalue*"
- Roy
Please try "*specificvalue*"
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Znuny advanced
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Re: Notification on specific value of dynamic field
Hi,
I tried it too. Looks like there are no wildcard possibly. But you might do this with the GenericAgent and trigger this way a notification. Sometmes a small detour is required.
- Roy
I tried it too. Looks like there are no wildcard possibly. But you might do this with the GenericAgent and trigger this way a notification. Sometmes a small detour is required.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?