Merging Tickets

Moderator: crythias

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georgegal
Znuny newbie
Posts: 18
Joined: 09 Jun 2016, 13:47
Znuny Version: 6.0.30
Real Name: George

Merging Tickets

Post by georgegal »

Hello all,

Is there a way that the system can automatically merge new same tickets?
The system is configured for the following actions.
1. When someone sends an email to xx@domain.com a ticket is opened in XX queue.
2. When someone sends an email to yy@domain.com a ticket is opened in YY queue.
3. When someone sends an email to zz@domain.com a ticket is opened in ZZ queue.
Now, when someone sends an email to e.g. xx@domain.com and yy@domain.com or zz@domain.com two different tickets are opened.
Is there a way for the system to automatically merge these two tickets to one?

Regards,
George
shawnbeasley
Znuny Employee
Posts: 132
Joined: 13 Sep 2021, 09:38
Znuny Version: Znuny 6.3.x
Real Name: Shawn Beasley
Company: Znuny

Re: Merging Tickets

Post by shawnbeasley »

By default, the mail should go to the first mailbox found in the mail, unless they are delivered to BCC, or you are doing other magical things.

Cheers,
Shawn

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