Hi all.
I have a generic agent job which change ticket status.
At the same time I add a note and I have selected "Send agent/customer notifications on changes".
Everything works but the email is not queued and is not sent.
I use sendmail, when I send an email from ticket the email is sent.
In log (system and communication) I do not have errors.
What can I check?
OTRS 6.0.19
Thanks
Agent job do not send email
Moderator: crythias
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- Znuny wizard
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- Znuny Version: OTRS 6 CE
- Real Name: Alexey Yusov
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Re: Agent job do not send email
Hi,
Have you configured the notifications?
Have you configured the notifications?
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
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- Znuny newbie
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Re: Agent job do not send email
Thanks Alexey.
Notifications seems to works.
The problem is only on the Notes inserted by a generic agent job.
Now I receive these notifications:
Use of uninitialized value $Param{"From"} in quotemeta at /opt/otrs/Kernel/System/Email/Sendmail.pm line 66.
Use of uninitialized value $Param{"From"} in concatenation (.) or string at /opt/otrs/Kernel/System/Email/Sendmail.pm line 111.
Use of uninitialized value $Param{"From"} in concatenation (.) or string at /opt/otrs/Kernel/System/Email/Sendmail.pm line 177.
Could be related?
Thanks
Notifications seems to works.
The problem is only on the Notes inserted by a generic agent job.
Now I receive these notifications:
Use of uninitialized value $Param{"From"} in quotemeta at /opt/otrs/Kernel/System/Email/Sendmail.pm line 66.
Use of uninitialized value $Param{"From"} in concatenation (.) or string at /opt/otrs/Kernel/System/Email/Sendmail.pm line 111.
Use of uninitialized value $Param{"From"} in concatenation (.) or string at /opt/otrs/Kernel/System/Email/Sendmail.pm line 177.
Could be related?
Thanks
-
- Znuny wizard
- Posts: 380
- Joined: 20 Sep 2010, 16:54
- Znuny Version: OTRS 6 CE
- Real Name: Alexey Yusov
- Company: Radiant System Group s.r.o
- Location: Prague
- Contact:
Re: Agent job do not send email
Hi Rodolfo,
Please share your ticket screen with article details and ticket history to be sure that generic works
Please share your ticket screen with article details and ticket history to be sure that generic works
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
-
- Znuny newbie
- Posts: 89
- Joined: 11 Jun 2020, 14:56
- Znuny Version: 6.0.27
- Real Name: Rodolfo Rughi
- Company: none
Re: Agent job do not send email
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