I just upgraded to otrs 6.0.30 from 5.something and now to znuny 6.0.37. I've done this before, but after other issues, I've been kept up. Now, all up and running, I run
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# su - otrs
otrs@otrs02:~$ ./bin/Cron.sh start
(using /opt/otrs) done
otrs@otrs02:~$ crontab -l
otrs@otrs02:~$