Can't connect to addons.znuny.com:443

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sergiy
Znuny newbie
Posts: 17
Joined: 28 Oct 2021, 18:39
Znuny Version: 6.5.3
Real Name: Sergiy
Location: Halifax, NS

Can't connect to addons.znuny.com:443

Post by sergiy »

I am getting the following error message in the Package Manager when trying to update packages:

Can't perform GET on https://addons.znuny.com/api/addon_repo ... c/otrs.xml: 500 Can't connect to addons.znuny.com:443

No changes have been made and it worked a few months ago.

Also, possibly related, this page https://www.znuny.com/en/add-ons/znuny4otrs-repository shows different links to the repo:
1. <cut>/1029/latest
2. <cut>/1029:latest
Option 2 results in "Username/Password Authentication Failed".
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
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Re: Can't connect to addons.znuny.com:443

Post by root »

Hi,

Please execute as OTRS user this command:

bin/otrs.Console.pl Dev::Code::CPANUpdate

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
sergiy
Znuny newbie
Posts: 17
Joined: 28 Oct 2021, 18:39
Znuny Version: 6.5.3
Real Name: Sergiy
Location: Halifax, NS

Re: Can't connect to addons.znuny.com:443

Post by sergiy »

Great, thank you, that worked.

bin/otrs.Console.pl Dev::Code::CPANUpdate --mode stable
Updating CPAN::Audit...
Updating Mozilla::CA...

And I see in the changelog file that Mozilla/CA was updated in Znuny 6.0.38.
MaximoPino
Znuny newbie
Posts: 2
Joined: 26 Jul 2022, 12:35
Znuny Version: 6.0.16
Real Name: Arturo Garcia
Company: Setting Consultoria

Re: Can't connect to addons.znuny.com:443

Post by MaximoPino »

root wrote: 28 Oct 2021, 20:48 Hi,

Please execute as OTRS user this command:

bin/otrs.Console.pl Dev::Code::CPANUpdate

- Roy
Hi, i'm with OTRS 6.0.16 and this Command " Dev::Code::CPANUpdate " doesn't exist on my version.

Can i install any add-on from Package Manager or i need to upgrade the version of OTRS to resolve this?
root
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Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
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Re: Can't connect to addons.znuny.com:443

Post by root »

Hi,
MaximoPino wrote: 26 Jul 2022, 12:53 Hi, i'm with OTRS 6.0.16 and this Command " Dev::Code::CPANUpdate " doesn't exist on my version.
Then it's time to update to the latest 6.0 which is 6.0.44 today.
MaximoPino wrote: 26 Jul 2022, 12:53 Can i install any add-on from Package Manager or i need to upgrade the version of OTRS to resolve this?
The outdated Mozilla::CA does not prevent installing package via upload. But you should consider the possibility that some add-ons might expect a newer version. 6.0.16 is dated back to 2019-01-18

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
MaximoPino
Znuny newbie
Posts: 2
Joined: 26 Jul 2022, 12:35
Znuny Version: 6.0.16
Real Name: Arturo Garcia
Company: Setting Consultoria

Re: Can't connect to addons.znuny.com:443

Post by MaximoPino »

root wrote: 26 Jul 2022, 13:09 Hi,
MaximoPino wrote: 26 Jul 2022, 12:53 Hi, i'm with OTRS 6.0.16 and this Command " Dev::Code::CPANUpdate " doesn't exist on my version.
Then it's time to update to the latest 6.0 which is 6.0.44 today.

- Roy

Then, i should upgrade to version 6.0.44 ? ( i saw that this version is znuny on the download link , it's okay if my version are this: OTRS::ITSM 6 (6.0.16) ? )

Can i follow this Manual right?

Thanks in Advance!
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Can't connect to addons.znuny.com:443

Post by root »

MaximoPino wrote: 26 Jul 2022, 14:31
root wrote: 26 Jul 2022, 13:09 Hi,
MaximoPino wrote: 26 Jul 2022, 12:53 Hi, i'm with OTRS 6.0.16 and this Command " Dev::Code::CPANUpdate " doesn't exist on my version.
Then it's time to update to the latest 6.0 which is 6.0.44 today.

- Roy

Then, i should upgrade to version 6.0.44 ? ( i saw that this version is znuny on the download link , it's okay if my version are this: OTRS::ITSM 6 (6.0.16) ? )

Can i follow this Manual right?

Thanks in Advance!
Hi,

from 6.0.16 to 6.0.44 is just a patch level update and described in the manual of the OTRS Community Edition: https://doc.znuny.org/doc/manual/admin/ ... ating.html
The ITSM is "just" a package / set of packages which matches the framework version.

The manual you pointed to is for upgrading to 6.1, 6.2, 6.3, and then 6.4

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
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