Hi,
latest znuny stable release.
If i have a ticket with several mails going forth and back every reply shows the wrong date, when original mail is cited.
The ticket system uses the date from the first mail. Not the date from the mail, I'm replying to.
Lets say, the first mail was from 2020, and the last mail in this ticket from today, and i reply to the mail from today,
It shows
--------------------------------------------------------------------
07.12.2020 18:52 - Max Mustermann wrote:
here is the cited mail text from today.
--------------------------------------------------------------------
Is this a known bug?
Thank you.
Stefan
Ticket reply uses wrong date from first mail instead of date of replying mail
Moderator: crythias
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root
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Re: Ticket reply uses wrong date from first mail instead of date of replying mail
Hi,
This might depend on your version. I don't now a version 6.6.6.
Do you changed your setting Ticket::Frontend::ResponseFormat?
- Roy
This might depend on your version. I don't now a version 6.6.6.
Do you changed your setting Ticket::Frontend::ResponseFormat?
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
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Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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reneeb
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Re: Ticket reply uses wrong date from first mail instead of date of replying mail
Please show us the sysconfig setting Ticket::ResponseFormat
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cubewerk
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Re: Ticket reply uses wrong date from first mail instead of date of replying mail
Sorry, I'm using znuny 6.0.36. Fixed my profile.
I did not touch these sysconfig-values. Current values:
Ticket::Frontend::ResponseFormat
[% Data.Salutation | html %]
[% Data.StdResponse | html %]
[% Data.Signature | html %]
[% Data.Created | Localize("TimeShort") %] - [% Data.OrigFromName | html %] [% Translate("wrote") | html %]:
[% Data.Body | html %]
I did not touch these sysconfig-values. Current values:
Ticket::Frontend::ResponseFormat
[% Data.Salutation | html %]
[% Data.StdResponse | html %]
[% Data.Signature | html %]
[% Data.Created | Localize("TimeShort") %] - [% Data.OrigFromName | html %] [% Translate("wrote") | html %]:
[% Data.Body | html %]
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root
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Re: Ticket reply uses wrong date from first mail instead of date of replying mail
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
cubewerk
- Znuny newbie
- Posts: 7
- Joined: 29 Oct 2021, 09:28
- Znuny Version: 6.0.43
- Real Name: Stefan Bauer
Re: Ticket reply uses wrong date from first mail instead of date of replying mail
Thank you Roy, thats it 