[SOLVED] Mail filter - Importance

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flippertom
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[SOLVED] Mail filter - Importance

Post by flippertom »

Hello,

We are using OTRS 5.
How to use the mail header 'Importance' to identify mails tagged as important.
I can see the header Importance set to "1" in the mail client but OTRS does not seem to accept it in the mail filters.

Regards,
Tom.
Last edited by flippertom on 15 Nov 2021, 12:06, edited 1 time in total.
root
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Re: Mail filter - Importance

Post by root »

Hi,

How does the header exactly look? Should be per definition high, normal, low, see also https://www.rfc-editor.org/rfc/rfc4021. ... ion-2.1.52

Have you checked the header with the plain view in OTRS?


- Roy
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flippertom
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Posts: 120
Joined: 16 Apr 2015, 08:42
Znuny Version: 3.2.16

Re: Mail filter - Importance

Post by flippertom »

root wrote: 11 Nov 2021, 22:24 Hi,

How does the header exactly look? Should be per definition high, normal, low, see also https://www.rfc-editor.org/rfc/rfc4021. ... ion-2.1.52

Have you checked the header with the plain view in OTRS?


- Roy
Thank you so much for this hint!! Although I can see the header set to "1", it has the value "High" in the backend as you mentioned.
Set the filter to look for "high" and it worked. :)

Regards,
Tom.
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