OTRS Email Body converted to Attachment

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flippertom
Znuny advanced
Posts: 120
Joined: 16 Apr 2015, 08:42
Znuny Version: 3.2.16

OTRS Email Body converted to Attachment

Post by flippertom »

Hello,

We are using OTRS 5.
For some emails, the body gets converted into attachment of type '.eml' and is not displayed in the ticket body as it normally does for other emails.
No recent modification has been done in OTRS.
Also could not find anything in the code that is responsible for this.
Any pointers will be appreciated!

Regards,
Tom.
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
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Re: OTRS Email Body converted to Attachment

Post by reneeb »

Could you provide a sample mail (with redacted personal data)?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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