Show UserComment in AgentTicketSearch

[dacor]

Hi,

I want to add the Comment-field from CustomerUser to AgentTicketSearch-View as Additional Filter, is this possible?

I tried to add "UserComment" to Ticket::Frontend::AgentTicketSearch###DefaultColumns, but nothing changes. Do you have any advice?

Thanks,

Daniel

[alexus]

Hi,

You can use only Ticket attributes and Dynamic Fields. If you need to use Customer fields you can map them to Dynamic Field

[dacor]

Thanks for your answer. How can I do this?

[dacor]

I found a way with Systemconfiguration --> DynamicFieldFromCustomerUser::Mapping. But the value of the customer user field is not showing in the dynamic field. Is there something else to do?

[skullz]

1. The value only will be show after ticket create or customer user change.

2. Additionally, you also have to activate Ticket::EventModulePost###4100-DynamicFieldFromCustomerUser

good luck

[alexus]

It works only with TicketCreate and TicketCustomer events

[dacor]

Thanks!