Hi,
is there an option to hide customer users, or customer, from some Agents? Some Agents shouldn't be able to search and select Customer Users from f.e. Customer 1.
Or is it possible to grant access to a Database Backend only for specific agents?
Thanks for your help,
Daniel
Hide Customer Users From Agents
Moderator: crythias
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alexus
- Znuny wizard
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Re: Hide Customer Users From Agents
Hi
There is no standard feature for it. You need custom development. We had the experience but for OTRS 4.
There is no standard feature for it. You need custom development. We had the experience but for OTRS 4.
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
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((OTRS)) Community Edition - what next?
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?
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root
- Administrator
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- Znuny Version: Znuny and Znuny LTS
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Re: Hide Customer Users From Agents
Hi,
Alexus is right. This need development or a commercial add-on (Znuny has one available).
- Roy
Alexus is right. This need development or a commercial add-on (Znuny has one available).
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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dacor
- Znuny newbie
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- Znuny Version: 6.0
- Real Name: Daniel Schweiger
Re: Hide Customer Users From Agents
Hi Roy,
do you have a link or name for the Commercial Add-On?
Thanks,
Daniel
do you have a link or name for the Commercial Add-On?
Thanks,
Daniel
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reneeb
- Znuny guru
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Re: Hide Customer Users From Agents
We have an addon where you can hide Customer Users based on "Tags" and Roles... https://feature-addons.de/znuny/Custome ... stomerUser
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de