Updates on Old tickets are delayed

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flippertom
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Joined: 16 Apr 2015, 08:42
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Updates on Old tickets are delayed

Post by flippertom »

Hello,

We are using OTRS5.
Updates (note, reply etc) on a new ticket reflect instantly.
But the same action done on an old ticket (approx. 2 year old ticket) takes a minute to reflect on the ticket and sometimes even gives gateway timeout.
What could be the cause of this? DB indexing probably?

Regards,
Tom.
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