Remove pending date option

[sanojs]

Hi,

I want to remove permanently the pending date option when creating an email/phone ticket for OTRS 6.

Is there any way to do this?

Please find attached

Thanks

[root]

Hi,

If you're using version 6.0 or below install https://github.com/znuny/Znuny4OTRS-Sho ... meIfNeeded and removed all pending states for this screen from the configuration (Ticket::Frontend::AgentTicketPhone###StateType)

- Roy

[sanojs]

Thanks

It's worked

[sanojs]

Is it possible to remove the pending date from the pending option in ticket as well?

attached screenshot for reference.

[root]

Hi,

Have you ever considered to read your question before you post? A pending state REQUIRES a date.

- Roy

[sanojs]

Pending date has been removed from the new ticket as per below, that is the reason I have raised the question


======================================================================================

If you're using version 6.0 or below install https://github.com/znuny/Znuny4OTRS-Sho ... meIfNeeded and removed all pending states for this screen from the configuration (Ticket::Frontend::AgentTicketPhone###StateType)

[root]

Pending date has been removed from the new ticket as per below, that is the reason I have raised the question

Sure, I know that. But the screen AgentTicketPending has the purpose to set a pending state. What do you want to do with this option if there is no input for a date?

- Roy

[sanojs]

I am doing testing in OTRS before presenting the customer.

Understanding all features before that.

No way to remove pending date?

[wurzel]

Hi,

why removing one of the best options at all?

Flo

[alexus]

I am doing testing in OTRS before presenting the customer.

Understanding all features before that.

No way to remove pending date?

Do you have experience using a calendar without dates and times?