Need Filename ! / 6.0.39

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nscblauensteiner
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Posts: 28
Joined: 15 Apr 2019, 09:34
Znuny Version: 6.0.44
Real Name: Lukas B.

Need Filename ! / 6.0.39

Post by nscblauensteiner »

Hi team,


after the update from 6.0.38 to 6.0.39 I keep getting the following error message:
---

Code: Select all

[Wed Jan 26 13:05:29 2022][Error][Kernel::System::Main::FilenameCleanUp][182] Need Filename !
---

Among other things, I followed this article - viewtopic.php?t=41956
In my opinion, the error cannot be traced back to a ticket, because it occurs randomly.

Increased logging didn't help me either
reneeb
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Re: Need Filename ! / 6.0.39

Post by reneeb »

Can you check if there is more information in the webserver error log?
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nscblauensteiner
Znuny newbie
Posts: 28
Joined: 15 Apr 2019, 09:34
Znuny Version: 6.0.44
Real Name: Lukas B.

Re: Need Filename ! / 6.0.39

Post by nscblauensteiner »

Apache error.log:

Code: Select all

ERROR: OTRS-CGI-10 Perl: 5.30.0 OS: linux Time: Thu Jan 27 10:02:58 2022

 Message: Need Filename!

 RemoteAddress: 192.168.222.48
 RequestURI: /otrs/index.pl?Action=AgentTicketLockedView

 Traceback (255634):
   Module: Kernel::System::Main::FilenameCleanUp Line: 182
   Module: Kernel::System::EmailParser::PartsAttachments Line: 756
   Module: Kernel::System::EmailParser::PartsAttachments Line: 650
   Module: Kernel::System::EmailParser::GetAttachments Line: 612
   Module: Kernel::System::EmailParser::GetMessageBody Line: 527
   Module: Kernel::System::EmailParser::new Line: 122
   Module: Kernel::Output::HTML::ArticleCheck::SMIME::Check Line: 107
   Module: Kernel::Output::HTML::Article::MIMEBase::ArticleFields Line: 141
   Module: Kernel::Output::HTML::Layout::Article::ArticleFields Line: 67
   Module: Kernel::Output::HTML::TicketOverview::Small::Run Line: 501
   Module: Kernel::Output::HTML::Layout::Ticket::TicketListShow Line: 1018
   Module: Kernel::Modules::AgentTicketLockedView::Run Line: 400
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1136
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 39
   Module: (eval) (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
   Module: ModPerl::Registry::handler (v1.99) Line: 32

[Thu Jan 27 10:02:58 2022] -e: Use of uninitialized value $Subject in string eq at /opt/otrs/Kernel/System/EmailParser.pm line 761.
nscblauensteiner
Znuny newbie
Posts: 28
Joined: 15 Apr 2019, 09:34
Znuny Version: 6.0.44
Real Name: Lukas B.

Re: Need Filename ! / 6.0.39

Post by nscblauensteiner »

Found the problem.

An agent had a ticket open where an "eml" attachment, with neither a file name nor a correct file extension, was sent.
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