Ticket lock after Note add

Lionboy · Post by **Lionboy** » 23 Feb 2022, 16:54

Hello,

Anyone can help me how to disable ticket lock after a note is add by agent? And owner remain as customer not as agent?

Thanks

alexus · Post by **alexus** » 23 Feb 2022, 19:26

Lionboy wrote: ↑23 Feb 2022, 16:54 Hello,

Anyone can help me how to disable ticket lock after a note is add by agent? And owner remain as customer not as agent?

Thanks

Hi,

Disable this option Ticket::Frontend::AgentTicketNote###RequiredLock

Lionboy · Post by **Lionboy** » 23 Feb 2022, 19:31

Is on No but still ticket is lock after agent add a note and the owner of ticket is agent not customer

alexus · Post by **alexus** » 23 Feb 2022, 19:40

1. Show please ticket history
2. Owner is always agent anyway

Lionboy · Post by **Lionboy** » 23 Feb 2022, 20:01

Fixed but i don't know how

now ticket is on Unlock and all customer cand reply again if problem persist

Thanks

Znuny and ((OTRS)) Community Edition

Ticket lock after Note add

Ticket lock after Note add

Re: Ticket lock after Note add

Re: Ticket lock after Note add

Re: Ticket lock after Note add

Re: Ticket lock after Note add