Community query: The biggest Znuny installations?

[cilap]

Hi there,

I am surely one of the gray aged users of Znuny. I started to use OTRS with version 1.0. I am not even sure if we tried it with a pre 1.0 version
And I had with every contact with OTRS always left a bad feeling, except in the first years. I tried also to migrate from Znuny to zammad but failed due to the size of the system, and finally due to the pushed energy to switch the whole team to a new Ticket Systems like Zammad.

So luckily a new team was built with Znuny and it looks like the initial energy of OTRS in the first years is comming back. So I have a good feeling to stay on Znuny instead of switching away.

So big thx to the Znuny team!

I am really curios to understand how big "BIG" Znuny installations are?

From my point of view there are 3 scaling sizes:

• users count (concurrent users)
• database size in terms of articles in databases
  ( sudo -u otrs /opt/otrs/bin/otrs.Console.pl Maint::Ticket::FulltextIndex --status )
• database size in terms of GB/TB used storage
  ( du -h /var/lib/mysql/otrs/ )

So let me start this thread with my sizings:

users count / concurrent users
50 / about 5 concurrent

articles count in db
8.25 million

database size
49GB


What is your OTRS/Znuny sizing? Would be great if you could share too.

[root]

Hi,

I'll only add the numbers, they do not come all from the same instance

users count / concurrent users
1400 / about 500 concurrent

articles count in db
12.5 million

database size
375GB

And I add some metrics

ticket per day
7,500

size of article storage (using ArticleStorageFS)
approx. 15TB

customer user entries in db
2.4 million

- Roy

[Johannes]

Hi,

* 10-12.5k Tickets by day.
* ~1.100 users ~550 concurrent all over the globe

Image 2022-03-07 21-39-31(1).png

- Article Count

SQL Box - Admin - 2022-03-07 21-46-30.png

DB size is around 35 GB

- Separate DB Server
- Separate storage
- 1 App Server+Hotswap