SLA start/stop add-ons for OTRS 6

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dhinil
Znuny newbie
Posts: 1
Joined: 15 Mar 2022, 14:04
Znuny Version: 6.3.0
Real Name: dhinilk

SLA start/stop add-ons for OTRS 6

Post by dhinil »

Hello Team,

I need the SLA start/stop add-ons for OTRS 6.

Where I will get it for free download? I need to stop SLA if we put the ticket in pending customer or any pending state

Thanks
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
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Re: SLA start/stop add-ons for OTRS 6

Post by root »

Hi,

Use the add-on Znuny-EscalationSuspend. Should be available in the next days via the package manager. It's not ported to 6.3 but will be asap.

- Roy
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