Hello Team,
I need the SLA start/stop add-ons for OTRS 6.
Where I will get it for free download? I need to stop SLA if we put the ticket in pending customer or any pending state
Thanks
SLA start/stop add-ons for OTRS 6
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- Real Name: Roy Kaldung
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Re: SLA start/stop add-ons for OTRS 6
Hi,
Use the add-on Znuny-EscalationSuspend. Should be available in the next days via the package manager. It's not ported to 6.3 but will be asap.
- Roy
Use the add-on Znuny-EscalationSuspend. Should be available in the next days via the package manager. It's not ported to 6.3 but will be asap.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?