Select type when creating Ticket

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kaydee64
Znuny newbie
Posts: 1
Joined: 30 Mar 2022, 11:44
Znuny Version: 6.0.4
Real Name: Dominik Koch

Select type when creating Ticket

Post by kaydee64 »

Hello,

I am on OTRS Version 6. I would like to make it mandatory to select a type when creating a Ticket. Right now there is no field forType being displayed on AgentTicketPhone and AgentticketMail.

What do I have to change for this field to be displayed?
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
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Re: Select type when creating Ticket

Post by root »

Hi,

Usually it's sufficient to enable the system configuration Ticket::Type

- Roy
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