TicketCreate OTRS 5.0

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caragon
Znuny newbie
Posts: 4
Joined: 08 Apr 2022, 15:53
Znuny Version: 5.0
Real Name: Carlos

TicketCreate OTRS 5.0

Post by caragon »

Hello,


I am trying to create a new ticket with the help of postman for version 5 and it gives me an error that parameters are missing or incorrect, but it does not say what they are:

Image

https://ibb.co/9p8TWyn


Thanks in advance!
root
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Znuny Version: Znuny and Znuny LTS
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Re: TicketCreate OTRS 5.0

Post by root »

Hi,

Without knowing how you've configured the web service this might be hard. One guess could be that the CustomerUser usually needs to exist.
have you checked the web service log for more details? The response is not always the best source for a cause.

- Roy
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caragon
Znuny newbie
Posts: 4
Joined: 08 Apr 2022, 15:53
Znuny Version: 5.0
Real Name: Carlos

Re: TicketCreate OTRS 5.0

Post by caragon »

Show the web service configuration:

Image
caragon
Znuny newbie
Posts: 4
Joined: 08 Apr 2022, 15:53
Znuny Version: 5.0
Real Name: Carlos

Re: TicketCreate OTRS 5.0

Post by caragon »

Solved, when using an https server to host, the call must be the same, not an http
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