Error when install package ITSM 6.3.1 with ZNUNY 6.3.2

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fsarria
Znuny newbie
Posts: 10
Joined: 21 Jan 2014, 13:13
Znuny Version: 3.3.8

Error when install package ITSM 6.3.1 with ZNUNY 6.3.2

Post by fsarria »

When we installled the package ITSM 6.3.1 in ZNUNY6.3.2 with WEB interface or with CONSOLE interface:
su - otrs -c "/opt/otrs/bin/otrs.Console.pl Admin::Package::Install https://download.znuny.org/releases/its ... -6.3.1.opm"

The "Package Manager" stop working.

The message in the web package is:
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Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at webmaster@localhost to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log
---

And the message in "server error log" is:

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[Sun Apr 24 09:21:31 2022] ITSMChange.pm: Subroutine ITSMChangeBuildWorkOrderGraph redefined at /opt/otrs/Kernel/Output/HTML/Layout/ITSMChange.pm line 32.
[Sun Apr 24 09:21:31 2022] ITSMChange.pm: Subroutine ITSMChangeListShow redefined at /opt/otrs/Kernel/Output/HTML/Layout/ITSMChange.pm line 374.
[Sun Apr 24 09:21:31 2022] ITSMChange.pm: Subroutine _ITSMChangeGetChangeTicks redefined at /opt/otrs/Kernel/Output/HTML/Layout/ITSMChange.pm line 680.
[Sun Apr 24 09:21:31 2022] ITSMChange.pm: Subroutine _ITSMChangeGetChangeScale redefined at /opt/otrs/Kernel/Output/HTML/Layout/ITSMChange.pm line 708.
[Sun Apr 24 09:21:31 2022] ITSMChange.pm: Subroutine _ITSMChangeGetWorkOrderGraph redefined at /opt/otrs/Kernel/Output/HTML/Layout/ITSMChange.pm line 771.
[Sun Apr 24 09:21:31 2022] ITSMChange.pm: Subroutine _ITSMChangeGetTimeLine redefined at /opt/otrs/Kernel/Output/HTML/Layout/ITSMChange.pm line 1016.
[Sun Apr 24 09:21:31 2022] ITSMChange.pm: Subroutine _TimeStamp2Epoch redefined at /opt/otrs/Kernel/Output/HTML/Layout/ITSMChange.pm line 1074.
[Sun Apr 24 09:21:31 2022] ITSMChange.pm: Subroutine _Epoch2TimeStamp redefined at /opt/otrs/Kernel/Output/HTML/Layout/ITSMChange.pm line 1094.
[Sun Apr 24 09:21:31 2022] ITSMConfigItem.pm: Subroutine ITSMConfigItemOutputStringCreate redefined at /opt/otrs/Kernel/Output/HTML/Layout/ITSMConfigItem.pm line 39.
[Sun Apr 24 09:21:31 2022] ITSMConfigItem.pm: Subroutine ITSMConfigItemFormDataGet redefined at /opt/otrs/Kernel/Output/HTML/Layout/ITSMConfigItem.pm line 76.
[Sun Apr 24 09:21:31 2022] ITSMConfigItem.pm: Subroutine ITSMConfigItemInputCreate redefined at /opt/otrs/Kernel/Output/HTML/Layout/ITSMConfigItem.pm line 116.
[Sun Apr 24 09:21:31 2022] ITSMConfigItem.pm: Subroutine ITSMConfigItemSearchFormDataGet redefined at /opt/otrs/Kernel/Output/HTML/Layout/ITSMConfigItem.pm line 155.
[Sun Apr 24 09:21:31 2022] ITSMConfigItem.pm: Subroutine ITSMConfigItemSearchInputCreate redefined at /opt/otrs/Kernel/Output/HTML/Layout/ITSMConfigItem.pm line 194.
[Sun Apr 24 09:21:31 2022] ITSMConfigItem.pm: Subroutine _ITSMLoadLayoutBackend redefined at /opt/otrs/Kernel/Output/HTML/Layout/ITSMConfigItem.pm line 232.
[Sun Apr 24 09:21:31 2022] ITSMConfigItem.pm: Subroutine ITSMConfigItemListShow redefined at /opt/otrs/Kernel/Output/HTML/Layout/ITSMConfigItem.pm line 299.
[Sun Apr 24 09:21:31 2022] ITSMConfigItem.pm: Subroutine XMLData2Hash redefined at /opt/otrs/Kernel/Output/HTML/Layout/ITSMConfigItem.pm line 656.
[Sun Apr 24 09:21:31 2022] ITSMTemplate.pm: Subroutine ITSMTemplateListShow redefined at /opt/otrs/Kernel/Output/HTML/Layout/ITSMTemplate.pm line 42.
[Sun Apr 24 09:21:31 2022] ImportExport.pm: Subroutine ImportExportFormInputCreate redefined at /opt/otrs/Kernel/Output/HTML/Layout/ImportExport.pm line 34.
[Sun Apr 24 09:21:31 2022] ImportExport.pm: Subroutine ImportExportFormDataGet redefined at /opt/otrs/Kernel/Output/HTML/Layout/ImportExport.pm line 69.
[Sun Apr 24 09:21:31 2022] ImportExport.pm: Subroutine _ImportExportLoadLayoutBackend redefined at /opt/otrs/Kernel/Output/HTML/Layout/ImportExport.pm line 106.
[Sun Apr 24 09:21:31.667167 2022] [:error] [pid 11305] Not an ARRAY reference at /opt/otrs/Kernel/System/Package.pm line 1394.\n
---

Thanks in advance for your help for review this issue
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Error when install package ITSM 6.3.1 with ZNUNY 6.3.2

Post by root »

Hi,

There will be a fix soon available. There's a bug which will be fixed in Znuny and the ITSM package. And ITSM \ 6.3.3 should already be available on the download server.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

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