Process Management - Custom Actions

[griff6r]

I'm looking at spinning off a work order when a new VM is added to CMDB (I've created physical and virtual server in the ConfigItem Class). I've been searching around for a way to create custom actions based on configuration items events as none of the out-of-the-box actions are tied to CI.
Would this be possible?

Using 6.3/CentoOS 8.6/MariaDB 10.

[skullz]

CMDB config item custom action based on CI event?
Based on here, its possible

https://github.com/znuny/ITSMConfigurat ... m.xml#L627

Config item API
https://github.com/znuny/ITSMConfigurat ... figItem.pm
OR
https://otrs.perl-services.de/ITSMConfi ... ConfigItem

[root]

I'm looking at spinning off a work order when a new VM is added to CMDB (I've created physical and virtual server in the ConfigItem Class). I've been searching around for a way to create custom actions based on configuration items events as none of the out-of-the-box actions are tied to CI.
Would this be possible?

Hi,

Do you really want to use the change management or is it the process management? With the next version (6.4) we plan to add a component where you can invoke a web service. This can be utilized to create a new ticket.

- Roy

[griff6r]

I'll look into that. Thanks.