I'm looking at spinning off a work order when a new VM is added to CMDB (I've created physical and virtual server in the ConfigItem Class). I've been searching around for a way to create custom actions based on configuration items events as none of the out-of-the-box actions are tied to CI.
Would this be possible?
Using 6.3/CentoOS 8.6/MariaDB 10.
Process Management - Custom Actions
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Re: Process Management - Custom Actions
CMDB config item custom action based on CI event?
Based on here, its possible
https://github.com/znuny/ITSMConfigurat ... m.xml#L627
Config item API
https://github.com/znuny/ITSMConfigurat ... figItem.pm
OR
https://otrs.perl-services.de/ITSMConfi ... ConfigItem
Based on here, its possible
https://github.com/znuny/ITSMConfigurat ... m.xml#L627
Config item API
https://github.com/znuny/ITSMConfigurat ... figItem.pm
OR
https://otrs.perl-services.de/ITSMConfi ... ConfigItem
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Re: Process Management - Custom Actions
Hi,griff6r wrote: ↑10 Jun 2022, 20:41 I'm looking at spinning off a work order when a new VM is added to CMDB (I've created physical and virtual server in the ConfigItem Class). I've been searching around for a way to create custom actions based on configuration items events as none of the out-of-the-box actions are tied to CI.
Would this be possible?
Do you really want to use the change management or is it the process management? With the next version (6.4) we plan to add a component where you can invoke a web service. This can be utilized to create a new ticket.
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Re: Process Management - Custom Actions
I'll look into that. Thanks.