Hello all,
I can't see the forest for the trees at the moment.
Quite simply, an unknown customer opens a ticket by mail. He should receive a mail notification that a ticket has been opened.
How do I get Znuny to send a notification to unknown mail addresses?
Agents and registered customers is no problem.
Can anyone help?
Greetings, Tom.
Znuny - Mail notification to foreign mail addresses
Moderator: crythias
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tuxtom
- Znuny expert
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- Joined: 22 Sep 2016, 11:44
- Znuny Version: 6.0.38
- Real Name: Tux
- Location: Germany
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Znuny - Mail notification to foreign mail addresses
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Debian
OTRS 6.0.38, ITSM 6
Debian
OTRS 6.0.38, ITSM 6
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root
- Administrator
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- Znuny Version: Znuny and Znuny LTS
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- Company: Znuny
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Re: Znuny - Mail notification to foreign mail addresses
Hi,
What about auto responses? They do exactly this
- Roy
What about auto responses? They do exactly this
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
tuxtom
- Znuny expert
- Posts: 173
- Joined: 22 Sep 2016, 11:44
- Znuny Version: 6.0.38
- Real Name: Tux
- Location: Germany
- Contact:
Re: Znuny - Mail notification to foreign mail addresses
Hi,
thank you.
I have been trying this all along with ticket notification. With the auto-responses it works.
A small hint is enough to get everything going again.
Regards, Tom.
thank you.
I have been trying this all along with ticket notification. With the auto-responses it works.
A small hint is enough to get everything going again.
Regards, Tom.
-----------------------
Debian
OTRS 6.0.38, ITSM 6
Debian
OTRS 6.0.38, ITSM 6
-
root
- Administrator
- Posts: 3954
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Znuny - Mail notification to foreign mail addresses
Hi,
It would also work wit ticket notifications, just use Customer use of the ticket in the recipient section. But you asked for sth. else.
- Roy
It would also work wit ticket notifications, just use Customer use of the ticket in the recipient section. But you asked for sth. else.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
tuxtom
- Znuny expert
- Posts: 173
- Joined: 22 Sep 2016, 11:44
- Znuny Version: 6.0.38
- Real Name: Tux
- Location: Germany
- Contact:
Re: Znuny - Mail notification to foreign mail addresses
Hi,
it was about foreign mail addresses. In ticket notification I only have the possibility to send a reply to agents and registered customers. Not to strangers who open a ticket via mail. I tried this with a private mail address, no reply came.
it was about foreign mail addresses. In ticket notification I only have the possibility to send a reply to agents and registered customers. Not to strangers who open a ticket via mail. I tried this with a private mail address, no reply came.
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Debian
OTRS 6.0.38, ITSM 6
Debian
OTRS 6.0.38, ITSM 6