ITSMConfigItem Owner (v.6.4.3)

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lis9
Znuny newbie
Posts: 55
Joined: 13 Apr 2017, 11:27
Znuny Version: 6.5.4
Real Name: Daniel
Company: Komputronik S.A.

ITSMConfigItem Owner (v.6.4.3)

Post by lis9 »

Hello,

In Computer Class definition we have "Owner" input field (Type Customer). This field gets values from customers table (or external datasource).
If I enter value for Owner then save the data, and next press Edit on ConfigItemZoom, the edit dialog window for Owner field is empty. Saving this window will discard owner information attached previously to ConfigItem.

Is this bug or feature?
shawnbeasley
Znuny Employee
Posts: 132
Joined: 13 Sep 2021, 09:38
Znuny Version: Znuny 6.3.x
Real Name: Shawn Beasley
Company: Znuny

Re: ITSMConfigItem Owner (v.6.4.3)

Post by shawnbeasley »

Hey,

I can't find any error in the packages when I test it works using the default CI Location. An external data source should make no difference, especially when it works for creating tickets.

Does your list populate with customer user records?
Do you see errors in the log when saving the config item?
Can you post your CI definition?

Shawn.
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