Hello,
In Computer Class definition we have "Owner" input field (Type Customer). This field gets values from customers table (or external datasource).
If I enter value for Owner then save the data, and next press Edit on ConfigItemZoom, the edit dialog window for Owner field is empty. Saving this window will discard owner information attached previously to ConfigItem.
Is this bug or feature?
ITSMConfigItem Owner (v.6.4.3)
Moderator: crythias
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- Znuny Employee
- Posts: 132
- Joined: 13 Sep 2021, 09:38
- Znuny Version: Znuny 6.3.x
- Real Name: Shawn Beasley
- Company: Znuny
Re: ITSMConfigItem Owner (v.6.4.3)
Hey,
I can't find any error in the packages when I test it works using the default CI Location. An external data source should make no difference, especially when it works for creating tickets.
Does your list populate with customer user records?
Do you see errors in the log when saving the config item?
Can you post your CI definition?
Shawn.
I can't find any error in the packages when I test it works using the default CI Location. An external data source should make no difference, especially when it works for creating tickets.
Does your list populate with customer user records?
Do you see errors in the log when saving the config item?
Can you post your CI definition?
Shawn.