Questions and problems after migration from otrs 3.3 to OTRS 4.0

Moderator: crythias

Post Reply
zbestishere
Znuny newbie
Posts: 1
Joined: 17 Nov 2022, 15:43
Znuny Version: 4.0.33
Real Name: François LARDY
Company: SLIT

Questions and problems after migration from otrs 3.3 to OTRS 4.0

Post by zbestishere »

Hello,

Yes I know that this is very old versions... :(

After the migration from Otrs 3.3 to OTRS 4, I have the following problems :
* Errors of Kernel::System::GenericAgent does not declare its object dependencies!
* When I forward a ticket, I sometimes get these errors :
  • OTRS-otrs.PostMasterMailbox.pl-10[17515]: [Error][Kernel::System::Email::SMTP::Send][Line:171]: Can't send message: 421[Net::SMTP::_SSL] Connection closed! Enable Net::SMTP debug for more info!
  • OTRS-otrs.PostMasterMailbox.pl-10[17515]: [Info][Kernel::System::Email::Send] Error sending message
    It seems that it's happening when that are a lot of articles in the ticket.
  • Is there a possibility to limit the number of articles added in the body of the forwaded mail ?
  • I tried to change the debug level of SMTPTLS to have mor informations but I got nothing else.
* models defined In OTRS 3.3 are not applied in OTRS 4, I only get the signature, but the rest of the body is empty

Thanks for your help.

FLA
Johannes
Moderator
Posts: 391
Joined: 30 Jan 2008, 02:26
Znuny Version: All of them ^^
Real Name: Hannes
Company: Znuny|OTTERHUB

Re: Questions and problems after migration from otrs 3.3 to OTSR 4.0

Post by Johannes »

I'm sorry. But I think we can't help here.
This can have several reasons, including non supported TLS types, perl libs, CAs and whatever.

If you are really on OTRS 4, which your log indicates, there is no way to help you except for please update to a more later version.
OTRS 4 it at least 8 years old (2014).
Post Reply