Yes I know that this is very old versions...
After the migration from Otrs 3.3 to OTRS 4, I have the following problems :
* Errors of Kernel::System::GenericAgent does not declare its object dependencies!
* When I forward a ticket, I sometimes get these errors :
- OTRS-otrs.PostMasterMailbox.pl-10[17515]: [Error][Kernel::System::Email::SMTP::Send][Line:171]: Can't send message: 421[Net::SMTP::_SSL] Connection closed! Enable Net::SMTP debug for more info!
- OTRS-otrs.PostMasterMailbox.pl-10[17515]: [Info][Kernel::System::Email::Send] Error sending message
It seems that it's happening when that are a lot of articles in the ticket.
- Is there a possibility to limit the number of articles added in the body of the forwaded mail ?
- I tried to change the debug level of SMTPTLS to have mor informations but I got nothing else.
Thanks for your help.
FLA