Hi all.
When I insert a new ticket, leaving empty owner and responsible, owner and responsible are set to the agent inserting the ticket.
Each time another agent insert a note or reply to the ticket, owner and responsible are resetted to the new agent.
Is it possible to leave untouched the responsible?
Thanks
Owner and Responsible reset every time
Moderator: crythias
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- Znuny newbie
- Posts: 55
- Joined: 13 Apr 2017, 11:27
- Znuny Version: 6.5.4
- Real Name: Daniel
- Company: Komputronik S.A.
Re: Owner and Responsible reset every time
Uncheck Ticket::ResponsibleAutoSet in Core->Ticket
Daniel
Daniel
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- Znuny newbie
- Posts: 89
- Joined: 11 Jun 2020, 14:56
- Znuny Version: 6.0.27
- Real Name: Rodolfo Rughi
- Company: none
Re: Owner and Responsible reset every time
Thanks, it works.
Last edited by rodolfor on 24 Nov 2022, 15:39, edited 1 time in total.
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- Znuny newbie
- Posts: 55
- Joined: 13 Apr 2017, 11:27
- Znuny Version: 6.5.4
- Real Name: Daniel
- Company: Komputronik S.A.
Re: Owner and Responsible reset every time
there are a lot of possibilities: use filters on incoming email, use generic agent, show responsible listbox on forms you need
Daniel
Daniel