Dynamic Fields output for Excel, PDF, etc. in Customer portal search?

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martinm76
Znuny newbie
Posts: 3
Joined: 21 May 2019, 11:46
Znuny Version: 6.0.45
Real Name: Martin Møller
Company: PwC DK, S&T

Dynamic Fields output for Excel, PDF, etc. in Customer portal search?

Post by martinm76 »

Hi there.

I recently configured some Dynamic Fields to show up in the search result overview, using Ticket::Frontend::CustomerTicketSearch###DynamicField and in the normal view, this works well. I don't see a way to organized the columns, but that's no biggie.

Our primary ServiceDesk attendant noticed that if you change the output from Normal to Excel/PDF/... these fields no longer tag along. At least not in 6.0.45. This seems like a bug/oversight? Is there some way to get them to show up in these other outputs/views?
skullz
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Posts: 618
Joined: 24 Feb 2012, 03:58
Znuny Version: LTS and Features
Real Name: Mo Azfar
Location: Kuala Lumpur, MY
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Re: Dynamic Fields output for Excel, PDF, etc. in Customer portal search?

Post by skullz »

Pehaps take a look at

Code: Select all

Ticket::Frontend::CustomerTicketSearch###SearchCSVDynamicField
martinm76
Znuny newbie
Posts: 3
Joined: 21 May 2019, 11:46
Znuny Version: 6.0.45
Real Name: Martin Møller
Company: PwC DK, S&T

Re: Dynamic Fields output for Excel, PDF, etc. in Customer portal search?

Post by martinm76 »

Thank you! I somewhow missed that setting. It solved it for CSV and Excel. PDF still seems to have no option for extra fields, but it's not that important to us. Thank you again!
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