Auth failed by account

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cfreire
Znuny newbie
Posts: 59
Joined: 24 Aug 2015, 16:40
Znuny Version: 3.3.x
Real Name: Carlos Freire
Company: Palosanto

Auth failed by account

Post by cfreire »

I friends, Znuny 6.4 and I have some accounts that use same tokens in differents process to get mail in my znuny server all them function OK, but just one give me error to receive mails. The error is:

Web:
CommunicationLog(ID:5329693,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:8661147)::Kernel::System::MailAccount::POP3TLS => POP3TLS: Auth for use...

=> POP3TLS: Auth for use...

Detalles del error
Backend ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: linux Time: Mon Dec 19 15:43:19 2022

Message: CommunicationLog(ID:5329693,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:8661147)::Kernel::System::MailAccount::POP3TLS => POP3TLS: Auth for user pedidosflotasq@conauto.com.ec/outlook.office365.com failed!

RemoteAddress: 192.168.1.55
RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=33;ChallengeToken=YY3RsfVKpK40DYohknXy74EZ1Fvf7WyC;

Traceback (28393):
Module: Kernel::System::CommunicationLog::_LogError Line: 535
Module: Kernel::System::CommunicationLog::ObjectLog Line: 297
Module: Kernel::System::MailAccount::POP3::Fetch Line: 270
Module: Kernel::System::MailAccount::MailAccountFetch Line: 649
Module: Kernel::Modules::AdminMailAccount::Run Line: 80
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1144
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 39
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32


And erros in log are:
[Mon Dec 19 15:40:51 2022][Error][Kernel::System::CommunicationLog::_LogError][535] CommunicationLog(ID:5329687,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:8661136)::Kernel::System::MailAccount::POP3TLS => POP3TLS: Auth for user pedidosflotasq@conauto.com.ec/outlook.office365.com failed!
[Mon Dec 19 15:41:05 2022][Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][50] There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::FulltextIndexRebuildWorker: Error: Active indexing process already running! Skipping...

[Mon Dec 19 15:42:05 2022][Error][Kernel::System::Daemon::DaemonModules::BaseTaskWo


Maybe you could to help me what could be the problem?

Thanks for your attention.
hermawan
Znuny newbie
Posts: 30
Joined: 12 Apr 2017, 12:10
Znuny Version: 6.4.5
Real Name: Hermawan Al-Faruq

Re: Auth failed by account

Post by hermawan »

same here

Code: Select all

Backend ERROR: OTRS-CGI-23 Perl: 5.30.0 OS: linux Time: Mon Feb 6 20:31:47 2023

 Message: CommunicationLog(ID:737859,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:873896)::Kernel::System::MailAccount::POP3 => POP3TLS: Auth for user **xxx****@**xxx**.co.id/outlook.office365.com failed!

 RemoteAddress: 110.138.86.187
 RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=3;ChallengeToken=suvmQy8rKu8b4zqB4FRCVwV3ovRTVr8h;

 Traceback (3745855): 
   Module: Kernel::System::CommunicationLog::_LogError Line: 538
   Module: Kernel::System::CommunicationLog::ObjectLog Line: 306
   Module: Kernel::System::MailAccount::POP3::Fetch Line: 202
   Module: Kernel::System::MailAccount::MailAccountFetch Line: 566
   Module: Kernel::Modules::AdminMailAccount::Run Line: 80
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1135
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
   Module: (eval) (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
   Module: ModPerl::Registry::handler (v1.99) Line: 32

1. Already ensure password and username are correct
2. Clear cache
3. restart daemon

But still no luck, btw its happen suddenly, no one touch the configuration
---
ati ati kepatil memiaw :D
hermawan
Znuny newbie
Posts: 30
Joined: 12 Apr 2017, 12:10
Znuny Version: 6.4.5
Real Name: Hermawan Al-Faruq

Re: Auth failed by account

Post by hermawan »

solved, i should using modern type of authentication oauth2.
buut still some issue here, maybe will be open thread for discussion :o
---
ati ati kepatil memiaw :D
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