Meaning of SolutionDiffInMin

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iclaude
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Joined: 31 Mar 2016, 10:30
Znuny Version: OTRS 6.0.30
Real Name: Claude Chelene

Meaning of SolutionDiffInMin

Post by iclaude »

Greetings,

I need help to read the meaning of the SolutionDiffInMin field in the following scenarios:

1. When the value is positive;
2. When the value is negative;
3. When the value equals zero.

Thanks in advance.

Best Regards
OTRS 6
Johannes
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Znuny Version: All of them ^^
Real Name: Hannes
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Re: Meaning of SolutionDiffInMin

Post by Johannes »

Hi,

the easiest way to remember it is IMHO:
- negative is negative... meaning, escalation has been reached
- positive is good ... meaning, escalation is not reached. Time was left
- zero is neutral ... no escalation at all

regards
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