Greetings,
I need help to read the meaning of the SolutionDiffInMin field in the following scenarios:
1. When the value is positive;
2. When the value is negative;
3. When the value equals zero.
Thanks in advance.
Best Regards
Meaning of SolutionDiffInMin
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Meaning of SolutionDiffInMin
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Re: Meaning of SolutionDiffInMin
Hi,
the easiest way to remember it is IMHO:
- negative is negative... meaning, escalation has been reached
- positive is good ... meaning, escalation is not reached. Time was left
- zero is neutral ... no escalation at all
regards
the easiest way to remember it is IMHO:
- negative is negative... meaning, escalation has been reached
- positive is good ... meaning, escalation is not reached. Time was left
- zero is neutral ... no escalation at all
regards