Update from OTRS 6.0.30 CE to Znuny 6.1 fails

[alek12z]

Hi All,

I need to update OTRS from current CE 6.0.30, to Znuny latest one, since i need to move on OAuth 2.0 for fetching/sending mails:

Here is brief from environment:

**OTRS**:
PRODUCT = OTRS
VERSION = 6.0.30
BUILDDATE = Tue Sep 29 15:59:13 CEST 2020
BUILDHOST = otrsbuild.otrs.com
COMMIT_ID = 4dee1dafd8c9a5a26788480c2d9287d81ede079c


**OS**:
Upgraded from Ubuntu 18.04 LTS to 20.04.5 LTS, then to 22.04 LTS


Prior proceeding to Update of OTRS to 6.1 znuny edition, in attach all current packages (

001.jpg

snip 001)


**OTRS Upgrade**

Followed instructions here: https://doc.znuny.org/manual/releases/i ... e-6.1.html

At to following step from the instructions:

Execute the migration script
su - otrs
scripts/MigrateToZnuny6_1.pl

I'm getting following errors :

Traceback (3620):
Module: Kernel::System::Stats::GetObjectName Line: 1089
Module: Kernel::System::Stats::StatsGet Line: 286
Module: Kernel::System::Stats::StatsListGet Line: 747
Module: Kernel::System::Stats::GetStatsList Line: 808
Module: Kernel::System::Stats::StatsInstall Line: 1935
Module: var::packagesetup::FAQ::CodeUpgrade Line: 157
Module: (eval) Line: 6
Module: Kernel::System::Package::_Code Line: 3682
Module: Kernel::System::Package::PackageUpgrade Line: 1177
Module: Kernel::System::Package::PackageUpgradeAll Line: 3320
Module: (eval) Line: 140
Module: Kernel::System::Console::Command::Admin::Package::UpgradeAll::Run Line: 132
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37

ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-26 Perl: 5.34.0 OS: linux Time: Sat Dec 31 20:21:03 2022

Message: Static object FAQAccess doesn't exist or static object already in use!

Traceback (3620):
Module: Kernel::System::Stats::ObjectModuleCheck Line: 1219
Module: Kernel::System::Stats::Import Line: 1401
Module: Kernel::System::Stats::StatsInstall Line: 1963
Module: var::packagesetup::FAQ::CodeUpgrade Line: 157
Module: (eval) Line: 6
Module: Kernel::System::Package::_Code Line: 3682
Module: Kernel::System::Package::PackageUpgrade Line: 1177
Module: Kernel::System::Package::PackageUpgradeAll Line: 3320
Module: (eval) Line: 140
Module: Kernel::System::Console::Command::Admin::Package::UpgradeAll::Run Line: 132
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: bin/otrs.Console.pl Line: 37

The following packages were updated...
FAQ
The following packages could not be found in the on-line repositories...
GeneralCatalog
ITSMChangeManagement
ITSMCore
ITSMIncidentProblemManagement
ITSMServiceLevelManagement
QuickOwnerChange
ResponseDefaultState
TimeAccounting



Then OTRS is completely broken.

Any idea or points how to resolve this?

Thank you.

[root]

Happy New Year,

Please run the migration script again; the error indicates that the parts of the FAQ package might be needed.

- Roy

[Johannes]

Hi,

another question:
does the migration finish or does it crash?

The error you get is from the faq reporting, which would make sense, because the FAQ is not installed yet. To be more precise, the files are not there yet.
"All you need to do" is to update your packages.
But I suggest you directly move to 6.4. and update them then.

Regards
Johannes