PendinCheck Fail

[lis9]

Hello!

A would like to ask for Your opinions about this error. Daemon job PendingCheck returns error:

ERROR: OTRS-otrs.Console.pl-Maint::Ticket::PendingCheck-70 Perl: 5.26.3 OS: linux Time: Tue Jan 3 15:44:42 2023

Message: Need CustomerID!

Traceback (3972410):
Module: Kernel::System::CustomerCompany::CustomerCompanyGet Line: 176
Module: Kernel::System::CustomerUser::CustomerUserDataGet Line: 868
Module: Kernel::System::TemplateGenerator::_Replace Line: 1235
Module: Kernel::System::TemplateGenerator::NotificationEvent Line: 1119
Module: Kernel::System::Ticket::Event::NotificationEvent::Run Line: 199
Module: Kernel::System::EventHandler::EventHandler Line: 224
Module: Kernel::System::EventHandler::EventHandlerTransaction Line: 264
Module: Kernel::System::Console::Command::Maint::Ticket::PendingCheck::Run Line: 165
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: /opt/otrs/bin/otrs.Console.pl Line: 37

I've checked every pending ticket in system, and any ticket has proper customerID. Does anybody has any idea how to identify the problem tickets?

Best Regards,
Daniel Lisiecki

[skullz]

try running pending command check manually first..

Code: Select all

su -c "bin/otrs.Console.pl Maint::Ticket::PendingCheck" -s /bin/bash otrs

[lis9]

try running pending command check manually first..

Code: Select all

su -c "bin/otrs.Console.pl Maint::Ticket::PendingCheck" -s /bin/bash otrs

The result is the same, as in the first post:
ERROR: OTRS-otrs.Console.pl-Maint::Ticket::PendingCheck-70 Perl: 5.26.3 OS: linux Time: Wed Jan 4 12:25:53 2023

Message: Need CustomerID!

Traceback (4104744):
Module: Kernel::System::CustomerCompany::CustomerCompanyGet Line: 176
Module: Kernel::System::CustomerUser::CustomerUserDataGet Line: 868
Module: Kernel::System::TemplateGenerator::_Replace Line: 1235
Module: Kernel::System::TemplateGenerator::NotificationEvent Line: 1119
Module: Kernel::System::Ticket::Event::NotificationEvent::Run Line: 199
Module: Kernel::System::EventHandler::EventHandler Line: 224
Module: Kernel::System::EventHandler::EventHandlerTransaction Line: 264
Module: Kernel::System::Console::Command::Maint::Ticket::PendingCheck::Run Line: 165
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: /opt/otrs/bin/otrs.Console.pl Line: 37

[FOUR TIMES]

on the other hand, the sql query: select * from ticket where customer_id is null and ticket_state_id between 6 and 8; returns no rows.

Daniel Lisiecki

[skullz]

Then, I would check the ticket notification..
Receiver / ticket tag