Gateway Time Out

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max123
Znuny newbie
Posts: 5
Joined: 08 Nov 2022, 09:10
Znuny Version: 6.4.3
Real Name: Max Mustermann

Gateway Time Out

Post by max123 »

Hello,

we migrate from OTRS to Znuny with a new DB Server (Maria DB)

When a user execute an existing report she got now a timeout
(Gateway Timeout“ „The gateway did not receive a timely response from the upstream server or application.)

Where can I increase the timeout of the maria db server?

Thanks!
root
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Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
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Re: Gateway Time Out

Post by root »

Hi,

It is probably the timeout of the web server. I recommend running long reports via cron/command line.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

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Johannes
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Joined: 30 Jan 2008, 02:26
Znuny Version: All of them ^^
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Re: Gateway Time Out

Post by Johannes »

Hi,

the timeout is the script timeout of the Apache (webserver) not the database.
You can increase it by modifying the "TimeOut" directive in the webserver config.

Regards
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