Error in system log: Need AttachmentID or StandardTemplateID!

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lis9
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Znuny Version: 6.5.4
Real Name: Daniel
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Error in system log: Need AttachmentID or StandardTemplateID!

Post by lis9 »

Hello!

Since OTRS upgrade to version 6.4.5 from from 6.0.30 I have problem with this error in system log, for instance:

Mon Feb 20 15:32:50 2023 (Europe/Warsaw) error OTRS-CGI-70 Need AttachmentID or StandardTemplateID!
Mon Feb 20 15:32:50 2023 (Europe/Warsaw) error OTRS-CGI-70 Need Text!
Mon Feb 20 15:32:50 2023 (Europe/Warsaw) error OTRS-CGI-70 Need ID!

These 3 errors are always in the same group. I thought it was the matter of new feature of dynamic field, type Article: Templates, so I have made my processes review and I am sure, there aren't DF type Article on forms without attached template (no auto fill). Despite this I still receive these errors.
Does anyone has any idea what else can I check?

Daniel Lisiecki
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root
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Re: Error in system log: Need AttachmentID or StandardTemplateID!

Post by root »

Hi,

Sure, you can check the Apache error_log. There should be a stack trace that tells more.

- Roy
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lis9
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Posts: 55
Joined: 13 Apr 2017, 11:27
Znuny Version: 6.5.4
Real Name: Daniel
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Re: Error in system log: Need AttachmentID or StandardTemplateID!

Post by lis9 »

This is error_log stack trace:

ERROR: OTRS-CGI-70 Perl: 5.26.3 OS: linux Time: Tue Feb 21 10:17:43 2023

Message: Need ID!

RemoteAddress: 10.21.4.29
RequestURI: /otrs/index.pl?

Traceback (1419323):
Module: Kernel::System::StandardTemplate::StandardTemplateGet Line: 152
Module: Kernel::Modules::AgentTicketProcess::_RenderAjax Line: 871
Module: Kernel::Modules::AgentTicketProcess::Run Line: 470
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1144
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 39
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32

ERROR: OTRS-CGI-70 Perl: 5.26.3 OS: linux Time: Tue Feb 21 10:17:43 2023

Message: Need Text!

RemoteAddress: 10.21.4.29
RequestURI: /otrs/index.pl?

Traceback (1419323):
Module: Kernel::System::TemplateGenerator::_Replace Line: 1170
Module: Kernel::Modules::AgentTicketProcess::_RenderAjax Line: 886
Module: Kernel::Modules::AgentTicketProcess::Run Line: 470
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1144
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 39
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32

ERROR: OTRS-CGI-70 Perl: 5.26.3 OS: linux Time: Tue Feb 21 10:17:43 2023

Message: Need AttachmentID or StandardTemplateID!

RemoteAddress: 10.21.4.29
RequestURI: /otrs/index.pl?

Traceback (1419323):
Module: Kernel::System::StdAttachment::StdAttachmentStandardTemplateMemberList Line: 561
Module: Kernel::Modules::AgentTicketProcess::_RenderAjax Line: 892
Module: Kernel::Modules::AgentTicketProcess::Run Line: 470
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1144
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 39
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
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