otrs_cloud_service/: 404 Not Found

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sergiy
Znuny newbie
Posts: 17
Joined: 28 Oct 2021, 18:39
Znuny Version: 6.5.3
Real Name: Sergiy
Location: Halifax, NS

otrs_cloud_service/: 404 Not Found

Post by sergiy »

I started seeing sporadic error messages in the log (see below) after an upgrade to Znuny 6.0.48. It is not something I can reproduce though as I do not know what triggers it. Would somebody be able to help?

Code: Select all

[Error][Kernel::System::WebUserAgent::Request][222] Can't perform POST on https://addons.znuny.com/api/otrs_cloud_service/: 404 Not Found

Code: Select all

$ bin/otrs.Console.pl Maint::CloudServices::ConnectionCheck
Checking OTRS cloud service connectivity...
Sending request with the following options:
  Timeout: 15 second(s)

Response time: 0 second(s)

Response:
  'Content' => \'{"ErrorMessage":"","Results":{"Test":[{"Data":{"Success":1},"Operation":"Test","Success":1}]},"Success":1}',
  'Status' => '200 OK'
root
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Znuny Version: Znuny and Znuny LTS
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Re: otrs_cloud_service/: 404 Not Found

Post by root »

Hi,

Disable the cloud services in the system configuration:
SCR-20230301-msi.png
- Roy
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sergiy
Znuny newbie
Posts: 17
Joined: 28 Oct 2021, 18:39
Znuny Version: 6.5.3
Real Name: Sergiy
Location: Halifax, NS

Re: otrs_cloud_service/: 404 Not Found

Post by sergiy »

It appears to be currently disabled. I can certainly try to flip it back and forth and then deploy to see if it makes a difference.

cloud.png
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sergiy
Znuny newbie
Posts: 17
Joined: 28 Oct 2021, 18:39
Znuny Version: 6.5.3
Real Name: Sergiy
Location: Halifax, NS

Re: otrs_cloud_service/: 404 Not Found

Post by sergiy »

Ah, I see your point. The name of the setting is a bit confusing. I will disable it.
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