Update parent when child closes

[rodolfor]

Hi.
I need to write a note in the parent, when one of its chils closes.
Does it exists a component to do that?
Or in wich module (and possibily method) I need to modify the code?
Thanks.

rodolfo

[lis9]

There are possibilities. For instance: if you have OTRS 6.0.x you probably need perl module for this (I have written once such a module).
For Znuny 6.x you have invoker for outgoing webService, which gives more possibilities (I use it in newer processes), for instance: when creating child ticket I send to one of dynamic fields its parent's ID. When closing child ticket (or calling process transition action) I can call webService and update parent ticket using this remembered ID.

Daniel Lisiecki

[root]

Hi,

For Znuny 6.x you have invoker for outgoing webService, which gives more possibilities (I use it in newer processes), for instance: when creating child ticket I send to one of dynamic fields its parent's ID.

But you know that you can use the transition action ticket create with a dynamic field passing the ticketid/ticket number with a value like '<OTRS_TICKET_TicketNumber>?

When closing child ticket (or calling process transition action) I can call webService and update parent ticket using this remembered ID.

Have you ever tried https://doc.znuny.org/manual/admin/proc ... er-tickets?

- Roy

[lis9]

Thank you Roy, for your suggestions.
Parent's ID is just a my choice.
BUT your link to new transtion action parameters is just great! I didn't noticed that! I asked about it in this thread: viewtopic.php?f=53&t=43400 but no one has answered me Thanks a lot!

Daniel

[rodolfor]

Thank you all for the valuable information.
I will try these techniques and post here the solution I find.
thank you!