How is it possible to hide the "quick close" menu item if the user belongs to a certain group?
I think it needs an ACL, but I can't find any examples on how to make a menu entry appear/disappear.
EDIT:
To hide the menù quickclose to users belonging to group "CusGroup" I tried (with success):
Code: Select all
StopAfterMatch: 0
ValidID: 1
ConfigMatch:
PropertiesDatabase:
User:
Group_rw:
- CusGroup
ConfigChange:
PossibleNot:
Action:
- AgentTicketZnuny4OTRSQuickClose