In actions like AgentTicketOwner, AgentTicketResponsible and AgentTicketPriority, is there a method to avoid entering a new article, but only change the ticket props?
Thanks
No article mandatory in actions [SOLVED]
Moderator: crythias
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No article mandatory in actions [SOLVED]
Last edited by rodolfor on 24 Mar 2023, 16:33, edited 1 time in total.
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Re: No article mandatory in actions
Hi,
Yes, this is possible. Check the system configuration setting Ticket::Frontend::AgentTicketOwner###Note, Ticket::Frontend::AgentTicketOwner###NoteMandatory, etc.
- Roy
Yes, this is possible. Check the system configuration setting Ticket::Frontend::AgentTicketOwner###Note, Ticket::Frontend::AgentTicketOwner###NoteMandatory, etc.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 92
- Joined: 11 Jun 2020, 14:56
- Znuny Version: 6.5.8
- Real Name: Rodolfo Rughi
- Company: none
Re: No article mandatory in actions
Thanks root: works well!