In 6.0.1 I need to disable the automatic assignment of customer user from incoming email when email is assigned to an user.
I tried to disable AutoAssignCustomerIDForUnknownCustomers with no luck.
In newticket.pm I see:
Code: Select all
# if there is no customer id found!
if (
!$GetParam{'X-OTRS-CustomerNo'}
&& $ConfigObject->Get('PostMaster::NewTicket::AutoAssignCustomerIDForUnknownCustomers')
)
{
$GetParam{'X-OTRS-CustomerNo'} = $GetParam{SenderEmailAddress};
}
# if there is no customer user found!
if ( !$GetParam{'X-OTRS-CustomerUser'} ) {
$GetParam{'X-OTRS-CustomerUser'} = $GetParam{SenderEmailAddress};
}
Is it correct?
How can I disable this assignment?
Thanks
Rodolfo