I need to set the default of field InformSender =0 when I open AgentTicketMerge
How can I do this?
Thanks
Rodolfo
I need to set the default of field InformSender in AgentTicketMerge
Moderator: crythias
-
- Administrator
- Posts: 3968
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: I need to set the default of field InformSender in AgentTicketMerge
Hi,
There is no setting for this, and it's not required. The checkbox is activated the moment you unfold the "Inform Sender" block. Do not open this block and no information is sent. I recommend to train your agents accordingly.
- Roy
There is no setting for this, and it's not required. The checkbox is activated the moment you unfold the "Inform Sender" block. Do not open this block and no information is sent. I recommend to train your agents accordingly.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 89
- Joined: 11 Jun 2020, 14:56
- Znuny Version: 6.0.27
- Real Name: Rodolfo Rughi
- Company: none
Re: I need to set the default of field InformSender in AgentTicketMerge
Thank you root, it works as you said.
However, I thought it was possible to use ACLs.
To do an exercise on otrs code, where I would have to take action to change that option?
Thank you!
However, I thought it was possible to use ACLs.
To do an exercise on otrs code, where I would have to take action to change that option?
Thank you!