I need to set the default of field InformSender =0 when I open AgentTicketMerge
How can I do this?
Thanks
Rodolfo
I need to set the default of field InformSender in AgentTicketMerge
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root
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Re: I need to set the default of field InformSender in AgentTicketMerge
Hi,
There is no setting for this, and it's not required. The checkbox is activated the moment you unfold the "Inform Sender" block. Do not open this block and no information is sent. I recommend to train your agents accordingly.
- Roy
There is no setting for this, and it's not required. The checkbox is activated the moment you unfold the "Inform Sender" block. Do not open this block and no information is sent. I recommend to train your agents accordingly.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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rodolfor
- Znuny newbie
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- Joined: 11 Jun 2020, 14:56
- Znuny Version: 6.0.27
- Real Name: Rodolfo Rughi
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Re: I need to set the default of field InformSender in AgentTicketMerge
Thank you root, it works as you said.
However, I thought it was possible to use ACLs.
To do an exercise on otrs code, where I would have to take action to change that option?
Thank you!
However, I thought it was possible to use ACLs.
To do an exercise on otrs code, where I would have to take action to change that option?
Thank you!