Hello,
i have a Postfilter which sets:
Kernel::System::PostMaster::Filter::MatchDBSource Filter: '99999_R2D2_MK_Portierung' Set param 'X-OTRS-DynamicField-r2d2mktrigger' to '1'
Which works:
Kernel::System::PostMaster::NewTicket DynamicField update via 'X-OTRS-DynamicField-r2d2mktrigger'! Value: 1.
Kernel::System::PostMaster::NewTicket X-OTRS-DynamicField-r2d2mktrigger: 1
To run my script i have a GenericAgent with the Event:
Type: Ticket
Event: TicketDynamicFieldUpdate_r2d2mktrigger
This used to work and something broke since the CMD does not get executed.
If i run the GenericAgent Job manually fromt the WebGUI the script gets Executed fine.
=> therefore i dont think i have a script/permission problem.
Summary:
- the Postfilter works
- the GenericAgent Jobs works
it just does not get triggered for some reason.
Any idea where to look/debug why Event: TicketDynamicFieldUpdate_r2d2mktrigger is not working?
No errors in AdminLog.
Cheers,
Mario
GenericAgent CMD does not trigger/execute
Moderator: crythias
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- Administrator
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- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
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Re: GenericAgent CMD does not trigger/execute
Hi,
At least there is a difference between running the GenericAgent from the UI or triggering via an incoming email.
Most setups I know use a different user to run the web server (apache, www-data) and another for the daemon. Please check if this user is also able to
run the command.
- Roy
At least there is a difference between running the GenericAgent from the UI or triggering via an incoming email.
Most setups I know use a different user to run the web server (apache, www-data) and another for the daemon. Please check if this user is also able to
run the command.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?