How to add Signature field in Phone Ticket

harift · Post by **harift** » 23 May 2023, 07:11

Dear Team,

I'm using Znuny 6.5.1 with add-on packages ITSM, FAQ, GeneralCatalog and ImportExport. I have a signature field in the new Email tickets. But the new phone ticket doesn't have the signature field. I have googled it, but no luck. Please help.

Post by **jojo** » 23 May 2023, 08:29

A Signature field in the incoming (phone) ticket makes no sense at all. Only (outgoing) mails from the system have a signature

harift · Post by **harift** » 23 May 2023, 16:11

That may be true in most cases. But in our case, customers get an alert from the ticketing tool. So now that alert email is going without any signature. Is there any way to enable signature filed in phone ticketing?

Post by **root** » 23 May 2023, 17:04

harift wrote: ↑23 May 2023, 16:11 That may be true in most cases. But in our case, customers get an alert from the ticketing tool. So now that alert email is going without any signature. Is there any way to enable signature filed in phone ticketing?

HI,

No, this is not possible without customizing fo the code, I recommend using an email ticket then.

- Roy

harift · Post by **harift** » 24 May 2023, 05:59

Can any one guide me how to do it ?

Post by **jojo** » 24 May 2023, 21:05

As root said, use the E-Mail Ticket instead for the usecase.

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How to add Signature field in Phone Ticket

How to add Signature field in Phone Ticket

Re: How to add Signature field in Phone Ticket

Re: How to add Signature field in Phone Ticket

Re: How to add Signature field in Phone Ticket

Re: How to add Signature field in Phone Ticket

Re: How to add Signature field in Phone Ticket