Hi there,
I want to send a notification to multiple customers in case of an ticket create. Is there any way to send the notification based on the user group or the linked services? I saw the option with groups in viewtopic.php?t=28460 but the group notification feature only seams to be for agents.
My use case: I'm running a system which will send an ticket to my OTRS if there is any error. Some customers (more than 20 customer users) want to receive this information aswell.
Cheers!
Lumin
Notification to multiple customers users/ customer group
Moderator: crythias