Hello community,
the follow up option in our queues is set to "new ticket".
A follow up on a closed ticket creates a new ticket in the dispatch queue.
Is it possible to create the new ticket in the queue of the original ticket?
Thank you very much and greetings
Thomas
Move follow-up tickets in the queue of the originating ticket
Moderator: crythias
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- Znuny wizard
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- Joined: 20 Sep 2010, 16:54
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Re: Move follow-up tickets in the queue of the originating ticket
Hi,
It is not possible by default, you need small custom development
It is not possible by default, you need small custom development
Alexey Yusov
Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
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Production: OTRS CE ITSM 6.0.28 on CentOS 7 + Apache 2.4 + MariaDB 10.4.13 + Radiant Customer Portal
Radiant System OTRS Intergrator
RS4OTRS marketplace
Stay tuned on our Facebook
((OTRS)) Community Edition - what next?