Good morning,
I have this problem, when a ticket is closed the customer sees the list of ticket notes but is no longer able to open and read them:
Is there any setting to change so that the customer can view the notes even when the ticket is closed?
Thanks.
Ticket closed - Customer can't open notes
Moderator: crythias
Ticket closed - Customer can't open notes
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root
- Administrator
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Re: Ticket closed - Customer can't open notes
Hi,
This issue has been fixed in 7.0.10, you should update to the latest patch level.
- Roy
This issue has been fixed in 7.0.10, you should update to the latest patch level.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Ticket closed - Customer can't open notes
Ok, i should follow this instruction for update? -> https://doc.znuny.org/znuny/releases/in ... e-7.0.html
I need to update for every minor release? (7.0.4 -> 7.0.5 -> 7.0.6 and so on up to 7.0.10)
I need to update for every minor release? (7.0.4 -> 7.0.5 -> 7.0.6 and so on up to 7.0.10)
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skullz
- Znuny superhero
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Re: Ticket closed - Customer can't open notes
If you are already on 7.0.x, straight away jump to latest patch release..